Careers at Propeller

What I do at Propeller

Manage the daily activities of the Renewal Operations team, providing direction, oversight, and hands-on support to ensure consistent and timely renewal execution.
Conduct regular 1:1s and provide regular coaching and quality control, supporting team members in meeting performance expectations, growing their skills, and resolving roadblocks.
Manage performance monitoring, addressing and escalating issues or concerns to your manager or the People team as needed.
Track team metrics, such as on-time renewal rate, retention rate, and forecast accuracy—flagging risks and helping to implement corrective actions.
Lead onboarding and development for new team members, ensuring they are equipped to succeed in their roles.
Champion team morale and clear communication, fostering a positive and productive working environment.
Act as the first point of escalation for day-to-day renewal and order questions and coordination, helping resolve blockers and align with cross-functional teams.